Appraisals are included in every job role as a way of developing a team. If you manage other staff members, you will very likely have already held apprarisals or be planning them in the next couple of months. Appraisals are integral to our strategies at...
Would it surprise you to know that the key to being successful at selling is not the gift of the gab but actually the love of listening? In Heather's new video she explains the importance of learning to listen to your client's needs and language so...
Let's be honest, everyone has probably worried about an upcoming presentation. We all want to do our best and show the best versions of ourselves, don't we? We feel more confident when we are prepared. How do we ensure our presentations are more interesting and engaging?...
Join our October BookFest to gain invaluable conversation skills, discover the five pillars to wake up, and know "It's OK" as over fifty public figures share their experiences on dealing with their mental health. How to Have Impossible Conversations: A Very Practical Guide by Peter Boghossian and James...
In 2001, just after he took over the small family business, Dani Reiss decided to rebrand “Snow Goose” to “Canada Goose”, and commit to always producing their key product, parkas, in Canada. By identifying this clear purpose of quality homegrown apparel, Reiss formed the strategy...
Resilience is a regular speaking topic for our director Heather Wright as the skill is one of the key indicators of success, strong leadership, and enables the individual to deal more effectively with change, challenges, and manage stress levels. It is defined as the ability to cope...
Howard Schultz carries a key with him, the key to the Seattle waterfront store where Starbucks started. This coffee place has been preserved as it was in 1971, never changed, as a reminder of the company’s roots and purpose, its values, and its history. He...
What would be your ideal organisation to work for? Somewhere innovative, nonhierarchical, a place where you can voice your ideas, where you can experiment? Somewhere "fun"? Most people would choose an organisation with those traits - with an innovative culture like Apple or Google. But...
"Marriage still ain’t equal, y’all. It ain’t equal. I tell women that whole ‘you can have it all’—mmm, nope, not at the same time, that’s a lie. And it’s not always enough to lean in, because that s**t doesn’t work all the time.” - Michelle Obama,...
Christine Porath asks the viewers a vital question at the beginning of her Ted Talk on civility: Who do you want to be? “Who do you want to be? It's a simple question, and whether you know it or not, you're answering it every day through your actions. This one question will...